Frequently Asked Questions

We are happy to answer any questions that you have. Please browse some of our frequently asked questions below, catch us on live chat, call us at (954) 362-3806 or fill out the form below and one of our customer service reps will get back to you right away! Thank you for your interest in Bar Stool Designs.com

Shipping Times, Cancelations and Return Policy

Please refer to our Shipping and Returns Page

Click here to visit the Shipping and Returns Page

Our Shipping Status Updates

Processing – We have successfully received your order.

Order in Queue – Your order has been sent to the manufacturer. The manufacturer will send an acknowledgment in 3 to 5 business days. You will receive an email with your estimated ship date.

Order Being Fulfilled – Your order has been acknowledged by the manufacturer. Depending on the manufacturer, your order should ship within the time frame outlined on our shipping page, as described per Manufacturer.

Order Complete – Your order is completed! We will provide you with an email with tracking information and/or receive a phone call with freight instructions. You can expect your order in 5 to 7 days, depending on the location of your shipping address.

What is 110% price guarantee and what are the 110% guarantee policies?

110% Price Match Guarantee

At Barstool Designs, we’re committed to offering exceptional value. If you find the exact same product for a lower price from an authorized U.S. online retailer within 30 days of your purchase, we’ll not only match the price—we’ll beat it by 110% of the difference.

Shop with confidence knowing you’re getting the best value backed by our commitment to outstanding customer service.

Eligibility

To qualify for our 110% Price Match Guarantee:

The item must be the same brand, model, size, finish, fabric, and configuration as the product purchased from Barstool Designs.
The lower price must be offered by an established U.S.-based online retailer that sells new, factory-authorized products.
The advertised price must be publicly available and verifiable by our team.
Price match requests must be submitted within 30 days of your purchase.
The guarantee applies to the product price only and excludes shipping charges, taxes, installation, handling fees, and other service charges.

Exclusions

Our Price Match Guarantee does not apply to:

Marketplace or auction sites (including eBay and similar platforms)
Refurbished, used, open-box, closeout, liquidation, or factory-second products
Clearance sales, coupon codes, rebates, bundle offers, quantity discounts, membership pricing, or other limited-time promotions
Special-order, custom, or discontinued items
Orders where another Barstool Designs promotion, discount, or special offer has already been applied

Additional Information

Limited to three price match requests per customer within any 60-day period.
Limited to three units of the same item per customer.
All price match requests are subject to verification by Barstool Designs.
Barstool Designs reserves the right to determine eligibility for all price match requests and may modify or discontinue this program at any time without prior notice.

What methods of payment are accepted?

At Barstool Designs, we offer a variety of secure and convenient payment options. We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

We also offer financing through Affirm, allowing qualified customers to pay over time according to Affirm’s terms and eligibility requirements.

Your security is our priority. Our website is fully protected with SSL (Secure Socket Layer) encryption, ensuring your personal and payment information remains safe throughout the checkout process. All online payments are securely processed through Authorize.net, one of the industry’s most trusted payment gateways.

For your protection, we never store your credit card information, and we will never share or sell your personal information.

If you prefer, we also accept payments by check through our secure payment process.

If you have any questions about payment options or financing, we’re here to help. Contact us via live chat or give us a call anytime.

Holiday and Promotional Discounting

Please note that several brands of ours are priced at the lowest possible price they can be sold at. Amisco and Trica are not included in any special holiday or promotional pricing. Please call us at (954) 362-3806 with any discounting questions and promo code usage inquiries.

Holiday Shipping

Thanksgiving Delivery
To ensure delivery to your store before Thanksgiving, please have orders placed no later than October 3rd, 2025.

Christmas Delivery
To ensure delivery to your store before December 24th, 2025, please have orders placed no later than October 31st, 2025.

Christmas Holiday closure:
Our last working day before the holiday will be December 23rd, 2025.
Operations will resume on January 5th, 2026.

Can I see physical samples of metal, fabric, and wood colors that are available on barstools?

Once you decide on the bar stool model and height you like, you can place the order over in the samples section here Shop Samples. Once you decide, just let us know and we will give you a promo code for the cost of the samples off your order.

Do all barstools come with a swivel? What is a memory swivel?

No many of our stools are non-swivel or stationary stools meaning they do not swivel. All Swivel barstools come standard with a regular 360 degree swivel. However, you may wish to have a memory swivel instead of the regular swivel. A memory swivel is a swivel that returns to the same position every time you get up from sitting on the stool. Also, a stool with a memory swivel will only rotate 90 degrees to the right and 90 degrees to the left.

Who is the carrier that delivers the stools to my home or business?

UPS delivers all orders placed through our online store. UPS does not require a signature for delivery and all packages are driver release so they will leave them on your porch.

Should I reject the delivery? What if one or more of the boxes arrive damaged?

No. Rejecting the package means that it could take longer to replace the order. Even if the box is damaged upon arrival, go ahead and accept it. Then, carefully inspect the stool after UPS leaves. If there are any damages(such as scratches, dents, tears, etc.) call us and we will arrange for replacements parts, or if necessary, we will replace the entire stool. Replacing just one part of the stool is usually faster than replacing the entire stool.

Is it difficult to assemble the stools once they arrive?

No. Assembly is very easy, and easy-to-read instructions are included with every stool and all Amisco Stools have the pdf instruction on the product pages, some also have videos. Also, if you have any questions while you are putting one together, feel free to give us a call and we can guide you in the right direction.

Can I order any Trica or Amisco product that I found on another site that are not shown on your web site?

Barstool designs sells specific lines of furniture that you will not find at big box stores like Wayfare, Jet and many other websites. This is because we sell customizable products and not just a stool in only a set combination of finishes.

Why don't you ship to my country?

Currently, we only sell to the contiguous 48 states in the USA. This is due to us using UPS and the packages are big and heavy and we offer FREE SHIPPING on all of our products.