Help center
Frequently asked questions
Quick answers about ordering, shipping, pricing and your furniture. Can’t find what you need? Chat with us or call (954) 362-3806.
FAQ
Orders & shipping
Lead times, order updates and where we ship.
Everything about lead times, changing or canceling an order, returns and delivery inspection is on our Shipping, Returns & Order Status page.
Processing: We’ve received your order.
Order in queue: Your order has been sent to the manufacturer. The manufacturer usually acknowledges it within 48–72 business hours, and we’ll email you your estimated ship date.
Order being fulfilled: The manufacturer has acknowledged your order. It should ship within the time frame listed for that brand on our lead times table.
Order complete: Your order has shipped. We’ll email you tracking information (or call with freight instructions). Expect delivery in 5–7 days, depending on your location.
Christmas holiday closure: Our last working day before the holiday is December 23, 2026. Operations resume January 4, 2027.
Holiday delivery cutoffs vary by manufacturer. Chat with us or call (954) 362-3806 to confirm whether an order can arrive before a specific date.
UPS delivers all orders placed through our online store. UPS does not require a signature for delivery and all packages are driver release so they will leave them on your porch.
Currently, we only sell to the contiguous 48 states in the USA. This is due to us using UPS and the packages are big and heavy and we offer FREE SHIPPING on all of our products.
FAQ
Pricing & payment
Our price guarantee, payment options and promotions.
110% Price Match Guarantee
At Barstool Designs, we’re committed to offering exceptional value. If you find the exact same product for a lower price from an authorized U.S. online retailer within 30 days of your purchase, we’ll not only match the price—we’ll beat it by 110% of the difference.
Shop with confidence knowing you’re getting the best value backed by our commitment to outstanding customer service.
Eligibility
To qualify for our 110% Price Match Guarantee:
- The item must be the same brand, model, size, finish, fabric, and configuration as the product purchased from Barstool Designs.
- The lower price must be offered by an established U.S.-based online retailer that sells new, factory-authorized products.
- The advertised price must be publicly available and verifiable by our team.
- Price match requests must be submitted within 30 days of your purchase.
- The guarantee applies to the product price only and excludes shipping charges, taxes, installation, handling fees, and other service charges.
Exclusions
Our Price Match Guarantee does not apply to:
- Marketplace or auction sites (including eBay and similar platforms)
- Refurbished, used, open-box, closeout, liquidation, or factory-second products
- Clearance sales, coupon codes, rebates, bundle offers, quantity discounts, membership pricing, or other limited-time promotions
- Special-order, custom, or discontinued items
- Orders where another Barstool Designs promotion, discount, or special offer has already been applied
Additional Information
- Limited to three price match requests per customer within any 60-day period.
- Limited to three units of the same item per customer.
- All price match requests are subject to verification by Barstool Designs.
- Barstool Designs reserves the right to determine eligibility for all price match requests and may modify or discontinue this program at any time without prior notice.
At Barstool Designs, we offer a variety of secure and convenient payment options. We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
We also offer financing through Affirm, allowing qualified customers to pay over time according to Affirm’s terms and eligibility requirements.
Your security is our priority. Our website is fully protected with SSL (Secure Socket Layer) encryption, ensuring your personal and payment information remains safe throughout the checkout process. All online payments are securely processed through Authorize.net, one of the industry’s most trusted payment gateways.
For your protection, we never store your credit card information, and we will never share or sell your personal information.
If you prefer, we also accept payments by check through our secure payment process.
If you have any questions about payment options or financing, we’re here to help. Contact us via live chat or give us a call anytime.
Please note that several brands of ours are priced at the lowest possible price they can be sold at. Amisco and Trica are not included in any special holiday or promotional pricing. Please call us at (954) 362-3806 with any discounting questions and promo code usage inquiries.
FAQ
Products & samples
Swatches, swivels and what we can order for you.
Once you decide on the bar stool model and height you like, you can place the order over in the samples section here Shop Samples. Once you decide, just let us know and we will give you a promo code for the cost of the samples off your order.
No many of our stools are non-swivel or stationary stools meaning they do not swivel. All Swivel barstools come standard with a regular 360 degree swivel. However, you may wish to have a memory swivel instead of the regular swivel. A memory swivel is a swivel that returns to the same position every time you get up from sitting on the stool. Also, a stool with a memory swivel will only rotate 90 degrees to the right and 90 degrees to the left.
Barstool Designs sells specific lines of furniture that you will not find at big box stores like Wayfair, Jet and many other websites. This is because we sell customizable products and not just a stool in only a set combination of finishes.
FAQ
Delivery & assembly
What to do when your order arrives.
No. Rejecting the package means that it could take longer to replace the order. Even if the box is damaged upon arrival, go ahead and accept it. Then, carefully inspect the stool after UPS leaves. If there are any damages(such as scratches, dents, tears, etc.) call us and we will arrange for replacements parts, or if necessary, we will replace the entire stool. Replacing just one part of the stool is usually faster than replacing the entire stool.
No. Assembly is very easy, and easy-to-read instructions are included with every stool and all Amisco Stools have the pdf instruction on the product pages, some also have videos. Also, if you have any questions while you are putting one together, feel free to give us a call and we can guide you in the right direction.
FAQ
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Still have a question?
Our team answers by chat, phone or email. For order updates, use the form on our order status page so we can look up your order quickly.
