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Do you offer a warranty?
Yes, Trica offers a 10 year warranty against defects.
All products come with a standard warranty against manufacturers
defects that are covered under the warranty. External features,
fabric coverings, seams and swivel plates are covered under a 1
Year Limited Warranty for any fabrication defects. We only select
the finest manufacturers with top reputations for quality assurance.
Will my item look exactly like the picture?
BarStoolDesigns.com makes every effort to provide
high quality images, and measurements to assist you in selecting
your furniture. However, images may vary in color depending on your
monitor color settings. We try to be as accurate as possible with
measurements and colors. Please note: We are not responsible for
color variations or measurements.
How can I see physical sample of metal, fabrics, and
wood colors that are available?
There is a maximum of 3 metal samples and unlimited
fabric samples that will be sent out. Upon, making a decision the
metal samples will be returned back to our company.
Will the furniture
require assembly? All parts including screws, nuts and bolts are
packed securely in small bags and boxed with easy to follow instructions.
Typical tools that you may need include a hammer, an adjustable
wrench and screwdrivers.
Do all barstools come with a swivel?
Yes. Unless labeled with the word "Stationary", all
barstools come standard with a regular 360 degree swivel. However,
you may wish to have a memory swivel instead of the regular swivel.
What is our Price Guarantee?
Our 110% Price Guarantee means that if you find the exact same stool for less within 30 days of purchase, we'll refund the difference plus 10% of the difference. Or call now if you find a better price and “we will beat any competitor’s price.”(800)
973-1337 Buy with confidence at BarstoolDesigns.com!
What is memory swivel?
A memory swivel is a swivel that returns to the same
position every time you get up from sitting on the stool. Also,
a stool with a memory swivel will rotate 90 degrees to the right
and 90 degrees to the left.
May I cancel my order?
Because all orders are custom designed and manufactured, they cannot be cancelled once placed. We will be happy to assist you with any questions you may have and provide samples prior to ordering so you will feel confident in your selections.
Is it safe to order online?
Absolutely!
Your Order can be completed online by simply clicking
the "ADD" button next to the Quantity of the item you wish to order.
The secure server "THAWTE" will protect and scramble
all of your shipping and credit card numbers with Industry-Standard
SSL 256-bit encryption technology. If you feel more comfortable
you may call in your order. However, placing your order online is
extremely safe and secure. Your privacy and security is our number
one priority.
Can I order by phone?
Absolutely! Our customer care representatives are
available Monday-Saturday, 10:00 am to 5:00 pm EST to assist you. Phone Order: (800) 973-1337
Is it possible to order only one barstool?
Yes. You may order any quantity of stools you choose.
Once you check out online, there will be an option to change the
quantity that you wish to purchase.
What if I order a barstool and then decide later to
change the seat color? Could I order seats separately without buying
a new stool?
Yes. We can special order any seat color that is available
online. The cost varies, but is significantly lower than purchasing
a new stool.
How can I pay for my order?
BarStoolDesigns.com accepts Discover, Visa, MasterCard
and
American Express.
Do you charge sales tax?
There is no sales tax collected on any order shipped
outside of Florida. BarStoolDesigns.com will collect the appropriate
sales tax for orders shipped within the state of FL. This will be
added to your final total when placing your order.
How long until my order is shipped?
We ship your order within 7 Working Days!
What are your shipping procedures?
We provide free shipping within the United States.
We do not ship outside the U.S. Arrival time is 10 to 15 business
days.
Do I have to sign for the package(s) when they arrive?
No. UPS usually leaves the boxes on your doorstep
without requiring anybody to sign for the package(s).
How will you ship my order?
We ship UPS Ground. We send tracking numbers through
our automated e-mail system. This will allow you to track your furniture
to your door.
What are the stool heights offered?
Vanity 18" Counter 26" Bar 30" Spectator 34"
How can I ensure that the barstools I order are going
to be comfortable?
All of the barstools sold online do vary in comfort,
but all are very comfortable to start with. To figure out which
one is best for you, it may be helpful to give us a call and we
would be glad to describe in detail the stool's level of comfort
as well as its specific measurements.
What if my item arrives damaged? Should I reject the package?”
No. Rejecting the
package means that it could take longer to replace the order. Even
if the box is damaged upon arrival, go ahead and accept it. Then,
carefully inspect the stools after UPS leaves. If there are any
damages (such as scratches, dents, tears, etc.) call us and we will
arrange for replacement parts, or if necessary, we will replace
the entire stool. Replacing just one part of the stool is usually
faster than replacing the entire stool.
If a stool is damaged, may I still use it until Barstooldesigns.com
sends the replacement parts, and do I have to return the damaged
part(s)?
Yes, you may still assemble the stool(s) in their
damaged state, if possible, and use them until the replacement part(s)
arrive.
You do not have to return the damaged part(s)?
What are Designer Finishes, what is the cost, and how much longer does it take to receive my order?
Barstool Designs is the only Barstool Distributer to offer custom, free
of charge, designer finishes on all it’s brushed steel products.
Our designer finishes are applied in a 5 step process that produces
Disclaimer of Liability: To the
extent permitted by law, neither Barstools Designs.com nor any of
its employees, related partners or their respective officers or
employees will be liable in any way for any loss, damage, cost or
expense suffered or incurred by you or claims made by you because of
your use of this site, unavailability of this site or in connection
with any products, services or information advertised, offered or
supplied through this site. Barstools Designs.com maintains the
exclusive right to cancel or refuse any order without limitation.
Including price omission, incorrect price, typographical errors,
suspicion of fraud, and delivery area restrictions.
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